Customer Support

Note: We have added new training tutorials to our Support Portal. You can see these when you log in by clickingt the Tutorials tab. Video tutorials are currently available on VLM, Encoding, FireBird and Informa. More will be added over time.

Customer support is available via phone or email.  Support hours are 8:30am to 5:30pm Central Daylight Saving time Monday - Friday. Please call 800-601-6991 for assistance.

After hours telephone support is available for customers under original warranty or those with an active service agreement that includes the 24/7 support option.  To reach us after hours call 800-601-6991 and dial extension 216.  Your call will be forwarded to an "on-call" technician for assistance.  For emergencies contact 214-783-1930 or 214-395-6351. You can also complete the Support Request Form below for a quick response.

A new Customer Support Portal is now available to all customers and requires a user name and password that must be obtained in advance.  Please contact Kim at 800-601-6991 or complete the form below with your request.

For after hours, weekends, questions or comments please complete the form below and someone will respond as soon as possible.

Our office will close in severe winter weather conditions but you can still reach us by completing the form below; call and leave a message with the answering service; or contact us on Twitter @synergybcast; Comment on our Facebook page or LinkedIn Group and someone will respond as soon as possible.

Support Request Form