Popular Patient Education Articles

Is Value Based Purchasing the Cousin to No Child Left Behind?
Medicare’s Value Based Purchasing program begins a new chapter within the healthcare industry. Value Based Purchasing is an incentive-based program designed to improve hospital quality by offering incentives to hospitals which exceed specific standards and penalize hospitals that fall below the standard. Here’s the rationale...

Perception Versus Reality with Value Based Purchasing
Things we associate with customer service such as clear communication, fast, friendly service, education, training and operating instructions (i.e. discharge instructions) matter and have a strong impact on how patients view hospitals and clearly needs to be an important part of every hospital’s approach to patients...

The Importance of Having a Patient Education Process
Recent experience with multiple family members in two different hospitals gave me time to observe the habits of the nurses that worked with us. All of the nurses provided great care and all seemed to enjoy their jobs and interact well with both patients and family. Here are a few of my observations...

Avoid These Mistakes When Using Video for Patient Education
Video is an excellent tool for patient education. Like any tool there’s a right way and a wrong way to use video. Here are the top mistakes to avoid when using patient education videos...

How to Use Video in Patient Education
Patients don’t seem to retain information from handouts and verbal discharge instructions because re-admissions continue to remain high. Reducing re-admissions offers a significant opportunity to reduce ever increasing healthcare costs but we won’t reduce re-admissions without making changes.

6 Things to Consider with Interactive Patient Education
We get periodic calls from hospitals wanting an interactive patient education system. They generally mean something like the hotels have and want to include meal ordering, movies and all sorts of activities. On the surface this is a reasonable request but it comes with obstacles that the education staff should think about before deciding to go this route. It’s also important to drill down into the reason behind the request.