Synergy Broadcast Systems will be closed December 24 - 25 and December 31 - January 1, 2008 so we can enjoy the holiday with our families.   The support line will be available for customers with the Night and Weekend Support Option by calling 800-601-6991 ext 316.  Your call will be forwarded to an on-call technician. 

 

All purchases of either BugCrawler, Informa or FireBird before December 31, 2007 will receive our Web Client and DataXpress Software free.  This is a $1,000 value that provides you with a Web Interface to update existing Projects or activate Emergency Projects, our data exchange program to process incoming data and our Weather Retriever module to access local conditions from the National Weather Service for up to the minute weather information.  Call or email before December 31st, 2007 to take advantage of this offer.

 

 

For more information please visit these links:

BugCrawler, Informa, FireBird or Feature Comparison.

VideoCourier continues to expand and provide customers with the ability to share video files and programs.  Education customers in Florida will soon be able to download files from the Florida Department of Education's Knowledge Network as FDOE is preparing to launch VideoCourier statewide.  More details will be made available soon.  Florida educators can learn more about VideoCourier by visiting FETC January 22-25, 2008 in Orlando.

 

 

Are you performing daily backups on your schedule and content database? If the answer is no we strongly recommend that you perform daily backups or at least 3X per week to avoid losing too much data in the event of a major malfunction.  If you have VLM v2.80 or greater it will backup your system each night and save the most recent 7 days.  Earlier versions will save one day.  To check your ability to create backups go to the View/Setup/General tab from the VLM Event Screen.  If you see Primary Backup Folder and Secondary Backup Folder and the fields are empty then your system can perform nightly backups but is not setup to do so.  If folders are defined then your system is setup for nightly backups.

 

To define a backup folder simply create a folder on the network in a different computer and browse to that folder from either the Primary or Secondary Backup Folder.  If you don't see these fields then you have an early version of VLM that does not support backups.  You can either perform this function manually or better yet, you can upgrade so the system does it for you.

 

Backup folders can be located on other networked computers as well as a USB Memory Stick installed in the computer that runs your VLM Automation or Video On Demand software.

 

Periodically check your backup folders and make sure they show the previous date in the folder to confirm the backups are being made.  If you have any questions about this please call our Customer Support Line at 800-601-6991 and ask for assistance.